A great example of follow up

On Monday I posted about the importance of building relationships. The blog was about an unqualified referral I had just made. The person I referred just contacted me to say thank you and that his company had started an initial 3 month contract. A great example of follow up and of advocacy and successful business networking in action.

Returns from Networking

I posted this reply to another excellent thread from Rory Murray at Ecademy.

My first proper job was as a salesman. I remember being uncomfortable with the training process we went through that suggested selling was a numbers game and the number of presentations you made on the benefits the product was the most important factor in driving results. There was also the notion that some people were 'natural salespeople' and could sell anything to anyone. I won't quote some of the derogatory phrases used to illustrate this.

I pretty soon worked out that to get on I had to be one of the top performers. The conventional wisdom was that the top salespeople were the ones promoted.

My approach was to get to know people and find out about their real needs. The retailers I dealt with were not interested in the product I had. They were interested in the customers that they served. They were interested in the shelves and display areas being full of appropriate products that sold well and generated more profit per square foot. They were interested in the person that took the time to understand their business and help them become better at servicing their customers. They were interested in the person that took the time to recommend things and put them in touch with others of a like minded disposition. They were interested in the person that developed Relationships and the Return they provided was in ever increasing sales, support, introductions and some long lasting friendships. Some things that you can quantify and some that you can't.

There may be people wondering why they are getting no return for the time they are investing. Maybe some need to ask what they are spending their time doing. If they are not helping others meet their needs and also building their own reputation in the provision of whatever service it is they are providing then a review of their activity may be in order.

Preparing your Introduction

At business networking events I meet a lot of people who seem totally unprepared for the "So what do you do" question. Why not practise a short, helpful introduction for yourself. You will know when you have got it right when the person you are talking to says: 'How do you do that then?' There are only a few simple ingredients to a good introduction.

Something like "We help [target market] to [benefit]. For example, 'We help consultants double the value of their sales'. The trick is to make it interesting. So instead of telling people that you are an HR consultant, you might say: 'We help hotels retain their key staff.'

ROR and the importance of Reputation

There's a good debate on Ecademy stimulated by a thread from Rory Murray on the subject of Return on Relationships and the importance of Reputation. It's at this link>>>>.

The importance of building relationships

I got a call this morning from someone who needed IT support help quickly in the local area. Their IT Manager was unavailable unexpectedly.

I've met quite a few people who would probably be ok, but at the forefront of my mind was the person that had put the time in.

We'd met & talked a few times. I'd had first hand experience of his help. He'd invested his time in building the relationship. The result - an unqualified referral.

Results from Business Networking can take time, but the rewards are there if you put the effort in.

How to become more memorable

A colleague of mine, Martin Davies, wrote this useful article in a recent edition of the NRG ezine, Synergy:

Do you find it difficult to get business referrals? Are you finding networking just not paying dividends?.

It's frustrating when this happens, but the problem may lie with you. It may be, for example, that your introduction isn't memorable and just doesn't register with people.

The most effective networkers are highly memorable. They make it easy to remember and repeat what they do and what makes them different.

Here are four things to consider when preparing your introduction. Aim to make this no more than 30 seconds. And try to make your message as graphic as if you were burning it permanently into people's brains with a branding iron.

Describe what you do in benefit terms that mean something

For example, if you are an IFA you might say: 'I help people build long-term wealth.' Or if you offer computer support you might say: 'We stop staff surfing the net on company time.' If you write databases you might say: 'We help people double the value of their data.'

What is your target market?

Find yourself a niche market. Avoid being too general - it's harder for people to remember. Our IFA might say: 'One of our target markets is independent professionals in their late 40s/early 50s.'

The computer support expert might say: 'Our target market is businesses employing 10-50 people around Cheltenham.' The result is that your audience will instinctively start to filter through their contacts to see if they know anyone who fits the bill.

What is their business pain?

The trick here is to pose a question or statement that your audience might hear from one of their contacts (or even have themselves). For example: 'I'm looking for people who are worried about their pension and don't know what to do.'

This sentence must have a 'pain' verb in it - in this case 'worried'.

Or: 'I'm looking for business owners who want to raise productivity. For example, if a dozen employees surf the 'net for an hour a day on company time, that's a whole year of lost production. Ouch!'

Experiment with this. For example, in the above scenario, ten employees amounts to 291 lost days, but that's not really a memorable figure. On the other hand 'a dozen' and 'a year' will stick.

How do you fix this pain?

You then say 'what we do is ......' Keep it to one sentence and focus on outcomes. For example: 'What we do is talk to them and build a plan that makes their money work for them properly.'

The trick here is to keep your introduction really simple and short but starting to build in what makes you different.

A successful introduction is short, memorable and begs the question: 'How do you do that then?'

Just one final point - practice!

Great quote from Dale Carnegie

I was reminded of this quote when exchanging messages with a Dale Carnegie trainer earlier today:

"You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you"

A big lesson here for networking. Show a genuine interest in other people. Learn to ask open questions ('how', 'why' 'who' and 'when' questions), listen attentively and make links to other people that you know.

People love to talk about their favourite subject - themselves! So, listen more than talk - we were given two ears and one mouth!

The importance of follow up

I was reminded today of an important rule in networking - always follow up contacts. I was talking with someone who had attended a lot of events recently, but not set aside time to follow up.

When you have taken the trouble to attend and meet people at an event put time in your diary for the follow up. It only need be a simple e-mail confirming where you met and what action, if any, was agreed. That could be the first steps in building that all important relationship.

If you have trouble remembering then maybe write yourself a reminder on their business card.

International Networking Week.

An interesting initiative from Ivan Misner & BNI started this week - International Networking Week. The purpose of the week (from http://www.internationalnetworkingweek.com) is:

"to raise the profile of networking in the wider community, recognising it as an essential tool for success in today’s business climate."

I went to a BNI organised 'Big Breakfast' in Bristol this morning and was made to feel very welcome. It was great to see the education slot focus on encouraging people to participate in a number of different networks. At NRG we stress the importance of networks setting an example and being inclusive and networking with other networks.

I look forward to this becoming an important event in the business calendar.

So what do you do then?

For many people this is the hardest question when they attend a networking event or talk to someone in business?

They know it's going to be asked so what do they do when someone asks the inevitable?

It can often have them babbling incoherently or rambling on and on in an increasingly incomprehensible manner.

Don't be like the character Dr Calvin played by Bridget Moynahan in the film, "I, Robot" when Detective Spooner ( played by Will Smith) asks her:

“What do you do?”

She replies "My general fields are advanced robotics and psychiatry although I specialise in hardware to wetware interfaces in an effort to advance our anti-amorphisation project.”

Better to have the clarity she expresses when Spooner asks again, “So what exactly do you do?" and she replies:

“I make the robots seem more human.”

So, if you know anyone who struggles & dreads those words, "so what is it that you do?" then suggest they think in advance about:

• Their target market
• What problems people in the market have that they can help with
• What they do to help relieve the pain that problem brings
• What positive outcome they leave them with